Choose Your Support Level

From free basic support to full managed services, we have a tier that fits your needs

⛺ Base Camp

FREE / month

Essential support included with partnership

  • Self-service support portal
  • Email support (48hr response)
  • Infrastructure monitoring
  • Security alerts
  • Monthly health reports
  • License optimization
  • Knowledge base access
POPULAR

🥾 Trail Guide

$299 / month

Proactive support for growing teams

  • Everything in Base Camp
  • Priority support (4hr response)
  • Quarterly business reviews
  • Advanced threat detection
  • User training sessions
  • Change management assistance
  • Dedicated account manager
  • Custom documentation

🏔️ Ridge Runner

$599 / month

Comprehensive support & management

  • Everything in Trail Guide
  • Phone support (1hr response)
  • Monthly strategy sessions
  • Compliance management
  • Disaster recovery planning
  • Performance optimization
  • Executive reporting
  • Vendor management

⭐ Summit Seeker

Custom

Enterprise & fully managed services

  • Everything in Ridge Runner
  • 24/7 support availability
  • Dedicated engineer team
  • Custom SLA agreements
  • Full IT management
  • Strategic planning
  • Budget forecasting
  • White-glove service

Detailed Feature Comparison

See exactly what's included in each tier

Features Base Camp Trail Guide Ridge Runner Summit Seeker
Response Time 48 hours 4 hours 1 hour 15 minutes
Support Channels Email Email + Portal Email + Portal + Phone All + Direct Line
Account Management ✗ ✓ ✓ ✓ Dedicated Team
Business Reviews Annual Quarterly Monthly Weekly
Security Monitoring Basic Advanced Enterprise Custom SOC
Training Sessions ✗ 2/year Monthly Unlimited
Compliance Support ✗ Basic ✓ Full ✓ Managed
Strategic Planning ✗ ✗ ✓ ✓ CTO Services